1) Order Processing
Orders will be processed once full payment is received and confirmed.
2) Cancellation and Refund Policy
All floral products are custom-made and perishable. As such, orders are non-cancellable, and all sales are non-exchangeable and non-refundable, including deposits and full payments. However, we will comply with refund or exchange obligations as required under the Trade Descriptions Ordinance and other applicable Hong Kong consumer protection laws.
3) Order Changes
To request any changes to your order, please notify us at least 7 days before the scheduled delivery date. While we will do our best to accommodate changes, we cannot guarantee that all requests can be fulfilled.
4) Delivery Date Postponement
If you need to postpone the delivery, please inform us at least 7 days in advance. Each order may be postponed once only, and the new delivery date must fall within 3 months of the original date.
5) Delivery Service
Our delivery service includes one (1) delivery attempt only. If delivery fails due to incorrect or incomplete address, or recipient unavailability, additional delivery charges will apply. If no one is available to receive the flowers, we may leave them at the front door, reception, or building management office at our discretion.
6) Refusal of Delivery
We reserve the right to decline delivery to locations deemed unsafe or inaccessible for our delivery staff.
7) Suspension Due to Weather
In case of adverse weather (e.g. Typhoon Signal No. 8 or Black Rainstorm Warning), delivery services will be suspended and rescheduled. We will notify you as soon as possible of any changes.
8) Flower Availability and Substitution
Due to seasonal or supply variations, not all flowers or designs in our catalogue may be available at all times. In such cases, we may substitute with flowers of similar style and of equal or greater value without prior notice.
9) Natural Variations
All floral arrangements are handcrafted using natural products. As such, colors, sizes, and shapes may vary slightly from the photo references shown online. We will make every effort to stay true to the intended design and color scheme.
10) Personal Data Protection
We collect and process your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486). By placing an order, you consent to our collection, use, and storage of your data for the purposes of order fulfillment, customer service, and service improvement. For full details, please refer to our Privacy Policy.
11) Limitation of Liability
We are not liable for delays or failures in delivery due to unforeseen circumstances, including but not limited to severe weather, road closures, or third-party service disruptions.
12) Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Hong Kong Special Administrative Region (HKSAR). Any disputes shall be subject to the exclusive jurisdiction of the Hong Kong courts.
13) Acceptance of Terms
By placing an order on our website or through any of our sales channels, you confirm that you have read, understood, and agreed to these Terms and Conditions.
